What's your response time in Maryland, MD?+
For active leaks or storm damage, we prioritize calls across Maryland, MD and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on how close you are to one of our staged crews.
How does your pricing work?+
We give every Maryland, MD customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Are you licensed and insured to work in Maryland, MD?+
Yes — Big Toms Roofing is fully licensed to perform Roof Installation in MD, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
What emergency roofing services are available in Maryland, MD?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris anywhere in Maryland, MD. If your roof is actively leaking, call +1-855-469-0306 right away — we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Can you help with my storm damage insurance claim?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Maryland, MD customers say this cuts weeks off their claim process.
How long does a full roof replacement take?+
Most residential replacements across Maryland, MD take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What roofing materials do you install?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
Do you offer a warranty on your roofing work?+
Every Roof Installation job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Can you inspect my roof before I buy or sell a home in Maryland, MD?+
Yes, we perform pre-purchase and pre-listing inspections throughout Maryland, MD with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Do you serve the whole state or just certain cities?+
Our dispatch network reaches most of Maryland, MD. If you're not sure whether your address is covered, one quick call confirms it immediately.
